Practice Policies

Violent or Abusive Behaviour

We have a zero tolerance policy with regards to any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be asked to leave the premises and we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Patient Information

Protecting and Using Patient Information

We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons: eg to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information, eg to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a GP. The Register does not contain clinical information.

YOU HAVE A RIGHT OF ACCESS TO YOUR HEALTH RECORDS

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you.

Anyone who receives information from us is under a legal duty to keep it confidential.

If you agree, your relatives, friends and carers will be kept up to date with progress of your treatment.

GMS Access Standards

The standards are:

People receive a prompt response to their contact with a GP practice via telephone.
Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
People receive bilingual information on local and emergency services when contacting a practice.
People are able to access information on how to get help and advice.
People receive the right care at the right time in a joined up way which is based on their needs.
People can use a range of options to contact their GP practice.
People are able to email a practice to request a non-urgent consultation or a call back.
Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.

Dyma'r Safonau:

Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu â phractis meddyg teulu dros y ffôn.
Mae gan bractisau y systemau ffôn priodol ar waith i gefnogi anghenion unigolion sy'n golygu nad oes angen ffonio nôl sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.
Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu â phractis.
Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.
Mae unigolion yn cael y gofal cywir ar yr amser priodol mewn ffordd gyd gysylltiedig ar sail eu hanghenion.
Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu â'u practis meddyg teulu.
Mae unigolion yn gallu anfon e-bost at bractis yn gofyn am ymgynghoriad nad yw'n frys neu'n gofyn iddynt eu ffonio nôl.
Mae practisau'n deall anghenion unigolion yn eu practis ac yn defnyddio'r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.